As an Australian consumer, you have funeral rights to a fair funeral and cremation. Knowing your rights can help you to spot potential scams and protect you against unscrupulous or misleading behaviour.
eziCremations provides the following tips when contracting funeral services and products for a cremation.
Get at least 3 quotes without agreeing to buy cremation
eziCremations can help you get quotes from professional and experienced cremation providers. Our member Funeral Directors are chosen for their knowledge, quality, service, personalisation and experience. They go above and beyond, and will take the time to support the family.
Request a written, itemised price list for cremation services
The cremation provider should give you a written price list that you can keep and refer to. This list does not obligate you to use that provider’s services.
Buy only the cremation services you want
This means you do not have to accept cremation service packages that include products you don’t want or need, and you can provide products you prefer, such as an urn, from outside providers if you choose.
Ask the right questions
Cremation providers should be willing to answer any questions you may have. If they don’t, or try to hurry you into making a decision, that could be a red flag for a scam. Write your questions down in advance. Brainstorm them with other family members, if possible. Questions you might ask.
How do you make sure that the remains I receive are, in fact, those of my loved one?
Cremation providers should be able to tell you how they identify a body at every step of the process, and how they verify identities in order to correctly label cremation containers.
How long is the entire cremation process?
Ask how long it typically takes to complete a cremation, from the time the deceased is received by the facility to the performing of the cremation itself.
How will the cremated remains be returned to me?
Your cremation provider may offer you a choice of urns and other containers at varying prices, and may also provide your own container. If no urn or other container is provided before the cremation, ask what kind of container the provider will use.
How long are remains held after cremation?
You may want to find out what the provider’s policy is on holding remains on the premises for pick-up, and who will be authorised to pick them up.
What types of services do you offer recently bereaved loved ones?
Whether you are planning ahead for your own services, or you are recently bereaved yourself, it is important to ask what helpful services the company can provide. For example, some companies offer a 24/7 service for family members to talk through their grief.
Get support from family and friends
It can be helpful, especially in stressful times, to have someone with you when you speak to a cremation service provider. Loved ones or friends can help you brainstorm questions to ask, spot questionable practices, and resist hard-sell tactics.
Review the cremation contract before you sign
Before you agree to anything, review the statement and review all charges and explanations for them. You can refuse to sign unless everything is laid out to your satisfaction. Have someone you trust review the statement as well to be sure everything is transparent and accounted for.
Click here to learn more about eziCremations
eziCremations is part of eziFunerals Pty Ltd. We support individuals and families cope with end of life decisions, death and funerals. We are an independent, Australian-owned and operated company. We are not part of any other funeral company.
For more information or to make contact with a trusted Independent funeral director, call eziFunerals on 1300 236 402 or visit www.ezifunerals.com.au.