In October 2020, the Independent Pricing and Regulatory Tribunal (IPART) announced the launch of a review into costs, pricing and competition within the NSW funeral industry.

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Following this extensive review, IPART has released a draft report for public comment. Some of the key finding from the review include:

  • The funeral industry currently doesn’t provide consumers with enough information about funeral prices, at a time when they are making decisions under stress and time pressure.
  • Only two thirds of funeral providers had any price information on their websites, and less than half publish all the information they are required to.
  • There are wide variations in price to navigate, with even a ‘no service no attendance’ simple cremation without a ceremony ranging from less than $2,000 to more than $7,000, and a standard funeral with a service ranging from $5,000 to around $9,000 (not including burial costs).
  • Most people in NSW have access to a choice of funeral providers and products and a range of funeral services that meet their needs.
  • Most people are satisfied with the funerals they purchase. However, people told us that the process of organising a funeral can be confusing, and that more information would help.

The draft report has made a number of recommendations to help people make choices about organising funerals in NSW. For example:

  • Consolidating the information about organising a funeral that is currently spread across multiple government websites and making it easier for consumers to find.
  • Developing a consumer guide that helps people compare funeral providers and understand their rights, responsibilities and choices when it comes to organising a funeral.
  • Ensuring that funeral providers publish their prices, as legally required, in a prominent position on their website, if they have one.

IPART is seeking feedback on its draft recommendations until 14 May 2021. The Draft Report is available at



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