Until relatively recently, most funeral directors in Australia were family-owned businesses passionately serving the people within their local communities. However, in recent years, larger corporations have been buying up local funeral businesses.
Thankfully, there are still many independent funeral directors in Australia, privately-owned businesses that are run by their owners rather than shareholders. Frequently, independent funeral directors are family-run businesses that can trace their roots back through the history of their local communities.
The benefits of independent funeral directors
Generally, independent funeral directors are owned and managed by a small, hands-on, team of people that work in and around a small number of local branches, compared to corporate managers based in remote head offices. This ‘family-business’ ethos makes the quality of service a matter of personal pride for independent funeral directors rather than a box-ticking exercise.
Many independent funeral directors have been in business for generations, serving the communities that they belong to. They have connections with the families in their towns going back decades and are well known to local people. Word of mouth, relying on consistently good customer service, is crucial to their continued success.
Without the pressure of corporate targets, as a local service built on smaller teams, independent funeral directors can also offer a more personal and friendly approach to customers. They can take the time to get to know their customers and provide individual support to anyone who walks through their door. Dealing with a single point of contact throughout funeral planning to the funeral service and beyond is the norm at an independent funeral director.
Lower prices from independent funeral directors
Prices from independent funeral directors are often lower than those offered by competitors acquired by large national chains.
Because they are not driven solely by the need to make a profit, independent funeral directors can afford to go the extra mile for families who require additional support. Put simply, making sure customers are satisfied is more important than shareholder value and an independent funeral director will take the greatest care when arranging every aspect of the funeral.
Importantly, independent funeral directors aren’t just there for the funeral. Since they’re heavily invested in the communities they serve, they have a long-term interest in looking after you and your loved ones in the future. They’ve made a long-term commitment to their community – it’s where they work, but also often also where they live. That mean that it’s where you can find them when you need them the most.
Finding an independent funeral director
Most recognisable funeral directors in Australia are owned by InvoCare and Propel Funeral Partners – neither of which is independent. So it’s not always easy to be able to tell the difference between an independent funeral director and those belonging to other large national chains.
Often, when a corporation buys up a smaller funeral director’s business, they keep the original name because they know customers trust the well-established reputation of an old family firm. It’s not uncommon for customers to engage what they believe to be their local, family-run funeral director business only to discover later it was in fact a corporate company.
All of the funeral directors that you’ll find listed on eziFunerals are independent. Many are long-standing, family-run businesses, and all provide a modern, compassionate and professional service, before, during and after the funeral service. By searching on ezifunerals.com.au you will find a local, independent funeral director near you.
eziFunerals supports individuals and families coping with end of life decisions, death and funerals. We are an independent, Australian-owned and operated company. We are not part of any other funeral company.
Our member Funeral Directors operate in Sydney, Melbourne, Brisbane, Perth, Adelaide and Australia wide. They are chosen for their knowledge, quality, service, personalisation and experience. They go above and beyond, and will take the time to support the family.
For more information or to make contact with a trusted Independent funeral director, call eziFunerals on 1300 236 402 or visit www.ezifunerals.com.au.