Last updated: 21 October 2026

1. About this Policy

This Privacy Policy explains how eziFunerals Pty Ltd (ABN 42 149 972 734) (“eziFunerals”, “we”, “us”, “our”) collects, uses, discloses and protects personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to our services and to the following websites operated by us:

2. What Personal Information We Collect

Depending on how you use our websites and services, we may collect:

your name, telephone number, email address and postcode, suburb or location
details of the funeral services, preferences or plans you ask us about
information you provide about a person who has died or about family members
details of funeral bonds, prepaid funeral plans or insurance policies when you ask us to search for a lost or missing plan
payment information when you purchase a paid service (processed by our payment provider – see section 10)
records of your communications with us
business and contact details of funeral directors and partners who list with or work with us

Some information you give us may be sensitive information, such as health information relating to a death or religious or cultural preferences for a funeral. We only collect sensitive information with your consent and only use it for the purpose for which you provided it.

3. How We Collect Personal Information

We collect personal information directly from you when you complete a form on one of our websites (for example a quote request, funeral plan, enquiry or lost plan search form), call us, or email us. We also collect information automatically when you visit our websites (see section 7), and from funeral directors or partners when they act on a request you have made.

4. Why We Collect and Use Personal Information

We use personal information to:

respond to your enquiries and provide funeral planning and concierge support
send your quote or funeral plan request to funeral directors you select or who service your area
search for lost or missing funeral bonds, prepaid funeral plans and insurance policies on your behalf
process payments for paid services
operate, maintain and improve our websites and services
send you information and updates, which you can opt out of at any time
comply with our legal obligations

5. Who We Disclose Personal Information To

We may disclose personal information to:

funeral directors or Preferred Partners who service your region, when you request a quote or submit a funeral plan. It is up to them whether to contact you, and if you proceed you will be dealing directly with that funeral director or provider, not with us
organisations you authorise us to contact on your behalf, such as funeral bond, prepaid funeral plan or insurance providers, when we search for a lost or missing plan
service providers who help us operate our business, such as website hosting, email, payment processing and analytics providers. They may only use your information to provide services to us
government authorities or others where required or authorised by law

We do not sell personal information, and we do not share it with advertisers.

6. eziFuneralPay

eziFuneralPay is not a lender and does not provide credit. We do not pass the personal information you provide through eziFuneralPay to any lender or payment provider.

7. Cookies, Analytics and Advertising

Our websites use cookies and similar technologies. We use Google Analytics to understand how visitors use our websites, such as the pages viewed, the device and browser used, and approximate location. This information is used in aggregate to improve our websites and does not identify you personally.

Some of our websites use the Meta (Facebook) Pixel to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram.

You can block or delete cookies in your browser settings, opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and manage your ad preferences in your Facebook or Instagram settings.

8. Storage and Overseas Disclosure

We store customer and enquiry records in our own customer relationship management (CRM) system. Our CRM is hosted in Australia. Some of our service providers, including Google and Meta, may store or process information outside Australia, including in the United States.

9. Direct Marketing

We may send you information about our services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at support@ezifunerals.com.au.

10. Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including secure passwords, restricted access and encrypted (SSL) connections on our websites. Payment card details are processed by our payment provider and we do not store complete card details. We destroy or de-identify personal information when it is no longer needed.

11. Information About Other People

If you give us personal information about another person, such as a family member or a person who has died, you confirm that you are authorised to provide it and will let that person (where appropriate) know how we handle it.

12. Accessing and Correcting Your Information

You can ask to access or correct the personal information we hold about you by emailing support@ezifunerals.com.au. We may need to verify your identity. We aim to respond within 30 days. We do not charge for making a request, but may charge a reasonable fee for providing access in some cases.

13. Links to Other Websites

Our websites link to websites operated by funeral directors and other third parties. This policy does not apply to those websites, and we recommend you read their privacy policies.

14. Complaints

If you have a concern about how we have handled your personal information, please contact us at support@ezifunerals.com.au. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

15. Changes to this Policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated.

16. Contact Us

eziFunerals Pty Ltd (ABN 42 149 972 734)
Email: support@ezifunerals.com.au
Phone: 1300 236 402

Privacy Policy