How to Find Lost or Missing Funeral Plans in Australia
When a loved one passes away, locating their prepaid funeral plan or insurance policy can be a stressful and confusing process — especially if important documents are missing, outdated, or never shared with family.
At eziFunerals, we help families across Australia track down missing funeral plans, find unclaimed policies, and get the clarity they need to ensure a loved one’s wishes are honoured — without unnecessary cost or confusion.
Why It’s Important to Find a Prepaid Funeral Plan
Many Australians prepay their funerals or take out funeral insurance to ease the burden on their family. However, if the details aren’t shared or documented clearly, the plan may go unclaimed, and loved ones may unknowingly pay again for a service that was already covered.
Finding a lost or missing funeral plan can help you:
- Avoid paying for a funeral twice
- Honour your loved one’s planned wishes
- Access services that have already been arranged
- Claim back any entitlements from unused policies or credits
Where to Start: Common Places to Search
If you suspect a prepaid funeral plan exists but don’t have the details, start by checking:
1. Home and Personal Files
Look for contracts, receipts, or letters in files, safes, folders, drawers, or personal documents.
2. Banks and Financial Statements
Review transactions for payments made to funeral homes or insurers.
3. The Will or Estate Documents
The executor may hold a copy of the funeral plan or instructions on who to contact.
4. Known Funeral Homes
Contact funeral providers the person may have used — they may have a contract on file.
5. Life Insurance or Funeral Insurance Companies
Your loved one may have taken out a funeral insurance policy or funeral bond — even via superannuation.
Let eziFunerals Help You Search
If you’ve tried the basics and still can’t locate the funeral plan, eziFunerals offers a Lost Funeral Plan Search Service to help you identify:
- Prepaid funeral contracts with funeral directors
- Funeral insurance policies with insurers
- Funeral bonds held with investment funds
- Providers listed in estate or planning documents
We connect with major providers across Australia and use your supplied details to trace possible accounts or arrangements.
What Information Do We Need?
To help you search for a lost funeral plan, we’ll ask for:
- Full name of the deceased
- Date of birth and date of death
- Last known address or contact details
- Names of possible funeral providers or insurers
- Authorisation (if you’re the next of kin or executor)
The more detail you can provide, the faster and more accurate the search.
Start you search to find a lost funeral plan?
Complete the FORM below to start your search for a lost or missing funeral plan.
Trace Missing Funeral Plan
Karyn’s story
Karyn Muller decided to trace a lost funeral plan earlier this year after her mother passed away. After she had paid for the funeral, Karyn began the difficult task of organising her mother’s affairs.
As she sorted through her mothers documents she had found a Certificate of Membership from Grand United Friendly Society. Despite all her best attempts to find the fund manager, she was unsuccessful.
So she decided to give eziFunerals a try.
Once eziFunerals was provided with Karyn’s mother’s details, they contacted all the registered Funeral Societies, who manage pre-paid funeral plans. Just like Karyn, eziFunerals attempts to find the missing funeral plan were also unsuccessful.
But eziFunerals did not stop searching and decided to dig deeper with the information Karyn provided.
Our research found that Grand United Friendly Society had merged with Australian Unity in 2005. Despite Australian Unity previously stating they did not have a funeral plan in Karyn’s mother’s name, eziFunerals decided to give them another try.
With the additional information obtained by eziFunerals, Australian Unity were able to carry out another search and, on this occasion, eziFunerals found a match.
With eziFunerals help, Karyn was able to lodge a claim with Australian Unity and received $1,301.30 that her mother had planned for her family. A happy ending.
What If No Funeral Plan Is Found?
If no prepaid funeral or insurance is located, eziFunerals can still help you:
- Compare affordable funeral providers near you
- Arrange a dignified funeral within your budget
- Explore Centrelink or superannuation benefits
- Access payment plans or funeral finance options
- Plan ahead to avoid this issue in the future
We’re here to guide you every step of the way.
Tips to Avoid Lost Funeral Plans in the Future
- Record funeral details with a trusted family member or solicitor
- Keep documents in a clearly marked folder or digital vault
- Upload your plan and preferences to a secure planning platform like eziFunerals
- Review and update your plan if your circumstances change
- Let your executor and family know where to access the information
Need Help Finding a Missing Funeral Plan?
Don’t guess or go it alone. Let eziFunerals help you find a lost funeral plan, recover valuable documents, and give your loved one the farewell they wanted — without extra financial stress.
Contact Us Today
Phone: 1300 236 402
Email: support@ezifunerals.com.au
Online: www.ezifunerals.com.au
