When someone dies at home, it can feel confusing and overwhelming — especially if you’re unsure what to do first.

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The right first step depends on whether the death was expected or unexpected. Understanding who to contact and in what order can help reduce stress and ensure everything is handled properly.

If you are looking for a complete step-by-step overview of what happens after a death in Australia, you can read our full guide here:

👉 https://ezifunerals.com.au/funeral-guides/what-happens-when-someone-dies/

This article focuses specifically on what to do when someone dies at home.

If the Death Was Expected at Home

An expected death usually means the person had a known medical condition and was under the care of a doctor or palliative care team.

Step 1: Contact the Person’s Doctor

If the death was expected:

  • Call the person’s GP or treating doctor.
  • If after hours, contact the on-call medical service connected to their care.

A doctor must officially confirm the death and complete the necessary medical documentation before any further arrangements can take place.

Without medical confirmation, a funeral director cannot legally transfer the person into care.

Step 2: Wait for Confirmation

The doctor will:

  • Confirm the death
  • Issue or begin completing the Medical Certificate of Cause of Death
  • Advise you on next steps

This process may take a few hours depending on availability.

You are not required to make any funeral decisions immediately.

Step 3: Contact a Funeral Director

Once death has been confirmed, you can contact a funeral director to arrange transfer into care.

You are free to choose any funeral director.

You can compare local providers and request guidance here:

👉 https://ezifunerals.com.au/compare-funeral-costs/

This allows you to understand your options calmly before committing to arrangements.

If the Death Was Unexpected at Home

If the death was sudden or unexplained:

Step 1: Call Emergency Services (000)

Even if the person has clearly passed away, emergency services must attend.

Police and paramedics will:

  • Confirm the situation
  • Determine whether the coroner needs to be involved
  • Guide you through the next steps

Do not contact a funeral director before emergency services have attended.

Step 2: Possible Coroner Involvement

If the death is unexpected, accidental, or unexplained, the matter may be referred to the Coroner.

This does not mean something is wrong — it simply ensures proper investigation.

If the coroner becomes involved:

  • The person may be transferred to a government mortuary
  • A funeral director cannot take custody until released

Once the coroner process is complete, you can arrange funeral services.

When Can a Funeral Director Be Called?

A funeral director can be contacted:

  • After a doctor confirms an expected death
  • After emergency services attend an unexpected death
  • After coroner release (if applicable)

They will then arrange transfer into care, usually within a few hours.

If you’re unsure which provider to contact, you can compare funeral directors in your area:

👉 https://ezifunerals.com.au/compare-funeral-costs/

Independent. Transparent. No pressure.

Do You Have to Use a Specific Funeral Director?

No.

Even if:

  • A hospital previously recommended someone
  • A doctor suggests a provider
  • A family member prefers a particular company

The choice is yours.

You can read more about your rights here:

👉 https://ezifunerals.com.au/funeral-guides/what-happens-when-someone-dies/

Taking a moment to compare providers can help you understand:

  • Service options
  • Cremation or burial costs
  • Availability
  • Location convenience

What Happens During Transfer Into Care?

Once arrangements are made, the funeral director will:

  • Attend the home respectfully
  • Transfer your loved one into their care
  • Begin documentation
  • Arrange a meeting to discuss funeral plans

This transfer is usually discreet and handled professionally.

You do not need to have all decisions prepared beforehand.

Should You Compare Funeral Directors First?

Many families assume they must call the first funeral home they find.

However, funeral prices and services can vary — even within the same suburb.

Comparing providers before confirming arrangements can help ensure:

  • Clear pricing
  • Transparent options
  • No unnecessary pressure

You can compare funeral costs and local funeral directors here:

👉 https://ezifunerals.com.au/compare-funeral-costs/

Frequently Asked Questions

How long can a deceased person remain at home?

In most cases, arrangements should be made within several hours of confirmation. Your doctor or funeral director can guide you based on circumstances and local regulations.

What if the death happens overnight?

If expected, contact the doctor or after-hours medical service in the morning unless advised otherwise. If unexpected, call 000 immediately.

Do I need to organise paperwork immediately?

No. The first priority is confirmation and transfer. Documentation can follow.

What if I don’t know which funeral director to call?

You can compare trusted funeral directors in your suburb and request assistance here:

👉 https://ezifunerals.com.au/compare-funeral-costs/

A Final Reassurance

When someone dies at home, the situation can feel intense and emotional.

Focus on one step at a time:

  1. Confirm the death (doctor or emergency services)
  2. Wait for guidance
  3. Choose a funeral director

If you need help connecting with a provider in your area, you can start here:

👉 https://ezifunerals.com.au/compare-funeral-costs/

For a full overview of what happens after a death — including funeral arrangements and next steps — visit:

👉 https://ezifunerals.com.au/funeral-guides/what-happens-when-someone-dies/

You don’t have to navigate this alone.

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Peter

Peter Erceg is the Founder and Owner of eziFunerals — Australia’s Independent Funeral Planning Authority. With more than 40 years of experience in government and public health, Peter has become one of the country’s leading voices on funeral transparency, consumer rights, and ethical funeral practices. Through eziFunerals, Peter has built a national platform that empowers Australian families to make informed end-of-life decisions — free from pressure, commissions, and confusion. His goal is simple: "to help every Australian plan smarter, save money, and choose funeral services with confidence." 🕊 eziFunerals was founded by Peter in 2011, as an independent funeral comparison and planning platform that allows consumers to: • Compare local funeral directors and transparent quotes, • Understand real funeral costs across Australia, and • Connect with trusted, independent funeral homes that uphold the Fair Funeral Promise. As Australia’s Independent Funeral Planning Authority, eziFunerals is recognised by media, consumers, and funeral professionals for its leadership in price transparency and consumer protection. “We believe every family deserves a fair, dignified, and affordable farewell — without hidden fees or sales pressure.” 📘 Peter is the author of What Kind of Funeral: A Self-Help Guide to Planning a Meaningful Funeral, a practical guide that has helped thousands of Australians understand their options and avoid unnecessary costs. He regularly contributes articles and commentary on: • Funeral cost transparency and industry reform, • Prepaid funerals and consumer protection, • Emerging trends in eco-friendly and digital memorials, and • The role of AI and technology in end-of-life planning. 🎙 Peter and eziFunerals have been featured in major Australian media outlets including ABC News. His insights continue to shape the national conversation on funeral costs, consumer rights, and ethical practices in the funeral industry. ⚖️ Disclaimer: The views and opinions expressed by Peter Erceg are his own and do not necessarily reflect those of eziFunerals or its members. The information provided on this site is general in nature and should not be taken as personal, legal, or financial advice. Consumers are encouraged to conduct their own research and compare funeral services that best meet their needs and circumstances.