A Seamless Approach to End-of-Life Planning in 2025
As Australia’s population ages and the demand for comprehensive aged care services grows, the intersection of aged care and end-of-life planning has never been more critical. My Aged Care, the Australian Government’s flagship program for supporting seniors, provides a vital framework for accessing aged care services, from in-home support to residential facilities.
Yet, one aspect often overlooked in this ecosystem is funeral planning—a process that, if left unaddressed, can place significant emotional and financial burdens on families.
Enter eziFunerals, a pioneering service designed to complement My Aged Care by offering personalized, transparent, and accessible funeral planning solutions. In this article, we’ll explore how My Aged Care and eziFunerals Concierge empower seniors and their families, ensuring dignity, choice, and peace of mind at life’s end.
Understanding My Aged Care in 2025
Launched in 2013 and continually evolving, My Aged Care serves as the central entry point for Australians seeking aged care services. As of March 26, 2025, the program has adapted to meet the needs of a growing demographic, with over 1.4 million Australians aged 65 and older accessing some form of government-subsidized care.
Whether it’s home care packages, respite care, or permanent residential aged care, My Aged Care connects seniors with providers tailored to their needs. The process begins with an assessment by the Aged Care Assessment Team (ACAT), which determines eligibility and crafts a care plan based on individual circumstances.
While My Aged Care excels at addressing daily living needs—such as mobility support, meal preparation, and medical care—it stops short of encompassing end-of-life planning beyond advance care directives. These directives, which outline a person’s medical treatment preferences, are a crucial step, but they don’t cover the practicalities of death, such as funeral arrangements or cost management.
This gap leaves many families scrambling to make decisions during a time of grief, often under financial strain. That’s where eziFunerals Concierge steps in, bridging the divide between aged care and funeral planning with a service that’s as compassionate as it is practical.
What is eziFunerals Concierge?
eziFunerals Concierge is a unique, high-touch service offered by eziFunerals, Australia’s leading online funeral marketplace. Unlike traditional funeral homes that focus solely on service delivery, eziFunerals Concierge acts as an independent advocate, guiding seniors and their families through the complexities of funeral planning.
Launched to address the frustrations of opaque pricing and limited options in the funeral industry, this service is available nationwide, from Sydney to Perth, and integrates seamlessly with aged care frameworks like My Aged Care.
The concierge service offers a personal touchpoint—a dedicated advisor who helps clients navigate everything from selecting a funeral director to comparing prices and customizing arrangements. It’s designed to alleviate stress, ensuring that end-of-life wishes are honored without the pressure of last-minute decisions.
For seniors in aged care facilities or those receiving home care through My Aged Care, eziFunerals Concierge provides a value-added layer of support, making it easier to plan ahead and secure peace of mind.
How My Aged Care and eziFunerals Complement Each Other
The synergy between My Aged Care and eziFunerals Concierge lies in their shared goal: empowering seniors to live—and die—with dignity. My Aged Care focuses on quality of life, ensuring seniors receive the support they need to remain independent or comfortable in their later years. eziFunerals Concierge extends this care into the final chapter, offering a proactive approach to funeral planning that aligns with the individual’s values and budget.
For example, a senior assessed by ACAT for residential aged care might work with My Aged Care to secure a spot in a nursing home. During this process, they can also engage eziFunerals Concierge to discuss their funeral preferences—whether it’s a simple cremation costing around $3,000 or a traditional burial with a budget of $15,000. The concierge service collaborates with families, aged care providers, and even retirement villages to streamline the process, ensuring all parties are informed and aligned.
By integrating eziFunerals Concierge into the My Aged Care journey, seniors can lock in today’s prices through prepaid plans, protecting against future increases and sparing loved ones from financial uncertainty.
The Benefits for Seniors and Families
- Proactive Planning Reduces Stress
Death is inevitable, yet only 17% of Australians over 50 plan their funerals in advance, according to the Australian Seniors Insurance Agency’s Circle of Life Study. For seniors in aged care, this statistic is even more poignant—70% of deaths occur unexpectedly, often in facilities. eziFunerals Concierge encourages early conversations, allowing seniors to specify their wishes while they’re still able. This not only reduces the emotional burden on families but also ensures the funeral reflects the individual’s personality and beliefs. - Cost Transparency and Savings
Funeral costs vary widely across Australia, with metropolitan areas like Melbourne and Sydney averaging $9,000 to $20,000, while regional options might start at $5,000. My Aged Care doesn’t cover these expenses, leaving families to foot the bill. eziFunerals Concierge provides free quotes from trusted funeral directors, leveraging its nationwide network to secure competitive pricing. For My Aged Care clients, this transparency can save thousands, especially when paired with member discounts or prepaid plans. - Tailored Support for Aged Care Facilities
Nursing homes and retirement villages partnered with My Aged Care can enhance their resident benefits by offering eziFunerals Concierge as a value-added service. Staff can refer residents to the concierge team, who then assist with planning from the comfort of the facility. This collaboration boosts the facility’s reputation as an innovator, attracting new residents and fostering loyalty among existing ones. - Integration with Advance Care Directives
My Aged Care encourages advance care planning to document medical preferences, but eziFunerals Concierge takes it further by linking these directives to funeral arrangements. For instance, a senior who opts for palliative care through My Aged Care can also outline their preference for a natural burial or cremation, ensuring a cohesive end-of-life strategy.
How to Get Started
For seniors or families using My Aged Care, engaging eziFunerals Concierge is straightforward:
- Step 1: Contact eziFunerals – Visit the eziFunerals website or call their 24/7 support line to connect with a concierge advisor.
- Step 2: Assess Your Needs – Discuss preferences, budget, and any existing My Aged Care plans with the advisor.
- Step 3: Compare Options – Receive free, itemized quotes from trusted funeral directors in your area.
- Step 4: Plan Ahead – Choose a prepaid or at-need plan, integrating it with your My Aged Care journey for a unified approach.
Aged care facilities can also partner with eziFunerals to offer this service to residents, enhancing their care offerings without additional overhead.
In 2025, My Aged Care and eziFunerals represent a powerful duo for Australia’s aging population.
While My Aged Care ensures seniors live with support and dignity, eziFunerals Concierge extends that care to their final farewell, blending compassion with practicality.
Together, they empower individuals to take control of their end-of-life journey, sparing families the burden of uncertainty in an economically challenging time. Whether you’re a senior in a nursing home, a family member planning ahead, or an aged care provider seeking to innovate, this partnership offers a path to peace of mind.
Explore eziFunerals Concierge today and see how it can enhance your My Aged Care experience—because every life deserves a dignified ending.
Peter Erceg
Peter Erceg is the Owner and Founder of eziFunerals. He has had a long history within the funeral industry, and is a published author of ‘What Kind Of Funeral: A self help guide to planning a meaningful funeral’. Prior to eziFunerals, Peter worked in the public sector and health industry for more than 30 years. The views and opinions expressed on posts are those of the author and do not necessarily reflect the opinions of eziFunerals and members.
