What is Funeral Concierge?
Funeral concierge helps consumers navigate to complex task or organising a funeral within three main time frames: Pre-planning, impending need, or immediate need.
eziFunerals is the only company in Australia committed to setting a standard for end of life and funeral concierge services that works on your behalf. Our sole purpose is to provide you with the information you need to make informed decisions to plan a good goodbye and then put those wishes into action.
Our Funeral Concierge service has no financial motivation to direct clients to one funeral home, product or service – we are a neutral resource available to give guidance at a time when understanding your options can be difficult.
How does funeral concierge work?
eziFunerals Advisors are knowledgeable, unbiased, and flexible to your individual needs. They have extensive knowledge of how the funeral industry functions, and have worked in a funeral home at some point in their careers.
At the time of death, our funeral concierge advisors can work with you over the telephone or online. They will guide you through the funeral process, communicate the wishes of the family and negotiate the best prices, often saving consumers a considerable amount of money while not placing the family in the awkward position of trying to negotiate with the funeral home direct.
Most importantly, all of this work is done very quickly. Our funeral concierge service works on the consumer’s behalf 24/7—they give you peace of mind when you need it most!
Get assistance with advance funeral planning
Our Advisors can help in the following ways:
- Guide and empower Clients through the funeral planning process.
- Document a Client’s health care directive in an online Advance Health Care plan.
- Document a Client’s funeral wishes in a personalised Advance Funeral plan.
- Assist a Client to create or update Wills online.
- Nominate and connect with your Funeral Guardian.
- Store your advance health care and funeral plan in a secure data warehouse.
- Support your Funeral Guardian and family to carry out your wishes.
Get assistance with Imminent or At need funerals
Our Advisors can help in the following ways:
- Gather pricing information and present it to the family in an easy-to-understand format.
- Negotiate funeral service pricing, if asked to do so by the family.
- Help the family compare funeral director fees, prices of coffins and other funeral products.
- Assist with your selection of funeral director prior to signing a contract.
- Provide 24-hour online assistance throughout the funeral process.
Check with your aged care providers, employer, union or insurance company to see if you are eligible for eziFunerals Concierge Services at no additional cost to you as part of your benefits package or member policy.
How much does it cost?
We can show you how to save hundreds or even thousands of dollars compared to contacting lawyers and funeral homes direct.
For a small fee, eziFunerals Concierge Services can assist with funeral planning, price comparisons, negotiations and coordination details, freeing family members from this obligation and helping them arrange the funeral they want within their budget. Concierge fees will vary based on the Clients individual needs. Fees are provided at $110 (inc GST) per person per hour (charged at 15 minute increments) during normal business hours 0830 – 1730 Monday to Friday. Concierge Services outside these hours including Weekend and Public Holiday is charged at $160 (inc GST) per person per hour (charged at 15 minute increments).
According to MoneySmart, a funeral can cost between $4,000 to $15,000 depending on the choices you make and the funeral home you select. With the average family saving thousands of dollars, hiring a eziFunerals Concierge Advisor is a good investment. By reducing or eliminating a lot of the financial and emotional stress associated with funeral planning, most families will tell you that the value-added service of a Funeral Concierge can be priceless.
What other services do eziFunerals offer?
Our services are not just limited to funerals. Our services also include assistance with wills, advance health care wishes, probate, letters of administration and estates. Our advisors can provide you with access to a suite of end of life products and services. We help you plan a good goodbye and manage the affairs of your loved one, all from the comfort of home.
Where do I go for more information and assistance?
eziFunerals Concierge Advisors have extensive knowledge of how the funeral industry functions, and have worked in a funeral home at some point in their careers. Our services can be used for free or on a consultancy basis. Our services are also available as a benefit through some aged care partners and employer benefits programs.
You and your family can contact an eziFunerals advisors by calling 1300 236 402 or visiting www.ezifunerals.com.au
Note: eziFunerals has no financial motivation to direct clients to one funeral home, product or service. We are a neutral resource available to give guidance at a time when understanding options can be difficult. We provide you with the best options based on the client’s individual needs without making recommendations.
eziFunerals supports individuals and families cope with end of life decisions, death and funerals. We are an independent, Australian-owned and operated company. We are not part of any other funeral company.
Our member Funeral Directors are chosen for their knowledge, quality, service, personalisation and experience. They go above and beyond, and will take the time to support the family.
For more information or to make contact with a trusted Independent funeral director, call eziFunerals on 1300 236 402 or visit www.ezifunerals.com.au.