What is a Funeral Concierge?
An eziFunerals Funeral Concierge Service is a service that helps consumers navigate to the complex task of organising a funeral within three main time frames: Pre-planning, impending need, or immediate need.
We are committed to setting a standard for end-of-life and funeral concierge services that work on your behalf. Our sole purpose is to provide you with the information you need to make informed decisions to plan a good goodbye and then put those wishes into action.
‘ezFunerals works with friendly societies, and life and health insurance companies to simplify the funeral planning process and serve as an advocate on behalf of policyholders and beneficiaries.‘
Our Funeral Planning and Concierge service has no financial motivation to direct clients to one funeral home, product or service – we are a neutral resource available to give guidance at a time when understanding your options can be difficult.
How does a funeral concierge work?
As an independent consumer advocate, we provide an array of services, from helping to select a funeral home and coffin, to arranging for transportation and other necessary arrangements.
The team at eziFunerals has extensive experience in the industry and understands how difficult it can be for families to arrange funerals during times of grief. We strive to make the process as easy as possible by providing personalised guidance throughout every step of the way.
eziFunerals Concierge Plans offers a variety of services including assistance with:
- Selecting a funeral home or cremation services.
- Arranging for transportation.
- Coordinating memorials or gatherings.
- Ordering flowers.
- Creating obituaries.
- Filing death certificates.
- Assisting with funeral bond and insurance claims
At the time of death, our funeral concierge advisors can work with you over the telephone or online. They will guide you through the funeral process, communicate the wishes of the family and negotiate the best prices, often saving consumers a considerable amount of money while not placing the family in the awkward position of trying to negotiate with the funeral home directly.
Most importantly, all of this work is done very quickly. Our funeral concierge service works on the consumer’s behalf 24/7—they give you peace of mind when you need it most!
Get assistance with advance funeral planning
Our Advisors can help in the following ways:
- Guide and empower Clients through the funeral planning process.
- Document a Client’s health care needs in an online Advance Health Care plan.
- Document a Client’s funeral wishes in a personalised advanced funeral plan.
- Nominate and connect with your Funeral Guardian.
- Store your advanced health care and funeral plan in a secure data warehouse.
- Support your Funeral Guardian and family to carry out your wishes.
Get assistance with Imminent or At need funerals
Our Advisors can help your family in time of need in the following ways:
- Gather pricing information and present it to the family in an easy-to-understand format.
- Negotiate funeral service pricing, if asked to do so by the family.
- Help the family compare funeral director fees, prices of coffins and other funeral products.
- Assist with your selection of a funeral director before signing a contract.
- Provide 24-hour online assistance throughout the funeral process.
Check with your aged care providers, employer, union or insurance company to see if you are eligible for eziFunerals Concierge Services as part of your benefits package or member policy.
eziFunerals Concierge and Aged Care
eziFunerals is offered as a value-added benefit through a network of retirement villages, nursing homes, hospices and aged care service providers Australia-wide.
Let us help free your residents and their families from the stress and uncertainty of funeral planning.
Attract and retain residents by setting your assisted living services apart with eziFunerals Concierge Service. Our high-touch, personalised funeral concierge service is available to partner organisations and their customers.
At eziFunerals, we understand the heavy burden following the loss of a loved one. Our unique service offers a personal advocate to your residents and their families to discuss funeral options, offer best practices, confirm pricing, and respond to consumer concerns.
We will help your residents and their immediate families organise a personalised funeral from the comfort of their own homes. Without the funeral director’s involvement. Your residents can be rest assured that they and their families will be empowered to make informed decisions about all their funeral-related matters.
The eziFuneral Concierge program is offered on a competitive per resident per month rate or as a fee for service paid for by the family.
Contact us to discuss how our service can help support your organisation’s mission, support residents and their families in critical decision-making, and add value to your company brand.
eziFunerals Concierge and Employee Assistance
eziFunerals Concierge service helps the nation’s best employers and associations free their members from the stress and uncertainty of funeral planning.
Attract and retain the best employees and members by offering caring support in their time of need. eziFunerals Concierge Service is a high-touch, personalised funeral concierge service available to employees and association members through employer and association benefits programs.
When an employee or their family member passes away it is never an easy transition for the remaining loved ones, colleagues or co-workers. It can have a significant and negative impact on their work and well-being. Our unique service offers a personal advocate to your members to discuss funeral options, offer best practices, confirm pricing, and respond to their concerns.
Our concierge service differentiates your organisation, supports your employees, and improves productivity by removing the stress associated with losing a loved one.
The eziFunerals Concierge program is offered at a competitive per-employee per-month rate.
Contact us to discuss how our service can help your employees reduce stress, stay present, and add value to your company brand.
eziFunerals Concierge and Life Insurance
eziFunerals is offered as a value-added benefit through a network of insurance companies Australia-wide to free their customers from the stress and uncertainty of funeral planning.
Attract and retain customers by setting your products and services apart with eziFunerals Concierge Service. Our concierge service differentiates your products, helps you sell more policies and improves your products.
At eziFunerals, we understand the heavy burden following the loss of a loved one. That is why we have developed Australia’s first nationwide funeral planning service for valued clients. Our unique service offers a personal advocate to your customers to discuss funeral options, offer best practices, confirm pricing, and respond to consumer concerns.
The eziFunerals Concierge program is offered at a competitive per policy per month rate.
Contact us to discuss how our service can help you sell more policies, retain more customers, and add value to your company’s brand, your customers, and their beneficiaries.
How much does it cost?
The cost of your eziFunerals Funeral Planning & Concierge Plan depends on how you acquire the plan and the specific services you utilise. Plans are available for individuals only or individuals plus spouses. They can be purchased Annually or for a Lifetime Fee.
A recommended method for obtaining our funeral planning and concierge benefits is through our partners, who may offer special discounts.
eziFunerals Planning and Concierge Advisors have extensive knowledge of how the funeral industry functions and have worked in a funeral home at some point in their careers. Our services can be used for free or on a consultancy basis. Our services are also available as a benefit through some aged care partners and employer benefits programs.
You and your family can contact an eziFunerals advisor by calling 1300 236 402 or visiting www.ezifunerals.com.au
Note: eziFunerals has no financial motivation to direct clients to one funeral home, product or service. We are a neutral resource available to give guidance at a time when understanding options can be difficult. We provide you with the best options based on the client’s individual needs without making recommendations.
