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Frequently Asked Questions

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What if I have a dispute with a Funeral Director?

The first thing to do is to clearly explain your problem to them and to ask what they can do to rectify the matter. Disputes can be the result of misunderstanding so it is important to remain calm but firm. You might also seek assistance from whichever industry association the funeral service provider belongs to — look for the name on any paperwork you have received. These associations usually have a system for reporting complaints about members. If you exhaust these avenues you can contact the Office of Fair Trading or you may lodge a formal complaint if approaches to the funeral service provider have been unsuccessful. The important thing to remember is to keep all your paperwork and receipts, as well as records of dates, who you speak to, and what was discussed.

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Peter Erceg is the Owner and Founder of eziFunerals. He has had a long history within the funeral industry, and is a published author of ‘What Kind Of Funeral: A self help guide to planning a meaningful funeral’. Prior to eziFunerals, Peter worked in the public sector and health industry for more than 30 years. The views and opinions expressed on posts are those of the author and do not necessarily reflect the opinions of eziFunerals and members.

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