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Meeting consumer needs through technology
Because visitation and memorial services usually take place shortly after a person’s death, it may be impossible for all family members and friends, especially those living far away, to attend these functions.
Cemeteries have begun to provide live online broadcast or “webcasting” of the funeral service. These broadcasts can be archived for viewing at a later date or made into a DVD the family can keep. Other technologies include the introduction of digital “attendance booths” for people attending the funeral service to register their attendance and post their condolences to the family. These booths replace traditional attendance cards.
With the increase in the use of smartphone technology memorial tags and QR Codes have come into use. Memorial tags store words (eulogies) and pictures electronically. Where they have been installed, anyone with an appropriate smartphone who then visits a memorial wall or gravesite can access the information by simply touching their phone to the headstone.
QR Codes may also be installed on cemetery monuments and headstones. Scanning the code with a smartphone will bring up a Web obituary so you can learn about the person buried in that plot. QR Codes can also be printed on funeral notices handed out to mourners. They can even be displayed prominently alongside the standard sign-in book and picture of the deceased.
Peter Erceg
Peter Erceg is the Founder and Owner of eziFunerals — Australia’s Independent Funeral Planning Authority. With more than 40 years of experience in government, he has more than 15 years of experience in the funeral industry and is the author of What Kind of Funeral. Through eziFunerals, Peter has built a national platform that empowers Australian families to make informed end-of-life decisions — free from pressure, commissions, and confusion. His goal is simple: "to help every Australian plan smarter, save money, and choose funeral services with confidence." ⚖️ Disclaimer: The views and opinions expressed by Peter Erceg are his own and do not necessarily reflect those of eziFunerals or its members. The information provided on this site is general in nature and should not be taken as personal, legal, or financial advice. Consumers are encouraged to conduct their own research and compare funeral services that best meet their needs and circumstances.