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Meeting consumer needs through technology

Because visitation and memorial services usually take place shortly after a person’s death, it may be impossible for all family members and friends, especially those living far away, to attend these functions.

Cemeteries have begun to provide live online broadcast or “webcasting” of the funeral service. These broadcasts can be archived for viewing at a later date or made into a DVD the family can keep. Other technologies include the introduction of digital “attendance booths” for people attending the funeral service to register their attendance and post their condolences to the family. These booths replace traditional attendance cards.

With the increase in the use of smartphone technology memorial tags and QR Codes have come into use. Memorial tags store words (eulogies) and pictures electronically. Where they have been installed, anyone with an appropriate smartphone who then visits a memorial wall or gravesite can access the information by simply touching their phone to the headstone.

QR Codes may also be installed on cemetery monuments and headstones. Scanning the code with a smartphone will bring up a Web obituary so you can learn about the person buried in that plot. QR Codes can also be printed on funeral notices handed out to mourners. They can even be displayed prominently alongside the standard sign-in book and picture of the deceased.

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Peter Erceg is the Owner and Founder of eziFunerals. He has had a long history within the funeral industry, and is a published author of ‘What Kind Of Funeral: A self help guide to planning a meaningful funeral’. Prior to eziFunerals, Peter worked in the public sector and health industry for more than 30 years. The views and opinions expressed on posts are those of the author and do not necessarily reflect the opinions of eziFunerals and members.

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